Privacy Policy

Section 01

Overview

Retail Pulse is a field sales and order booking management application developed and operated by Vengurla Tech Pvt. Ltd., a company registered in India.

This Privacy Policy explains what personal information we collect when you use the Retail Pulse mobile app, why we collect it, how we use it, and the choices you have. By using Retail Pulse, you agree to the practices described in this policy.

        This policy applies to all users of Retail Pulse — including company administrators and field sales employees — operating within India.
      

Section 02

Who Uses Retail Pulse

Retail Pulse has two types of users within each company account, each with different roles and data access:

Admin (One per Company)

Registers the company, manages employees and products, and views field activity reports including location history and shop visit selfies

Employees (Field Sales)

Check in/out daily, visit shops, take orders, capture a selfie at each shop visit, and have their location recorded at key activity points throughout the day

Section 03

Data We Collect

We collect different data depending on your role in the app. All data collected is strictly necessary for the app to function.

Admin — Company Registration Data

Company name, owner name, mobile number, email address
Company address and GSTIN number

Admin — Employee Data (entered by admin)

Employee name, phone number, and address
Identity proof document (e.g. Aadhaar, PAN) uploaded during employee onboarding

Admin — Product & Business Data

Product names, units, and pricing added by the admin

Employee — Activity & Location Data

GPS location at check-in (start of workday)
GPS location when punching into a shop visit
GPS location at check-out (end of workday)
Shop details added manually by employee (no automatic location on shop creation)
Orders taken at each shop during the day
Daily attendance records

Employee — Camera & Photo Data

A selfie photograph captured by the employee's front camera at the time of each shop visit punch-in
The selfie is linked to the corresponding shop visit record, including the timestamp and GPS location of that visit

Automatically Collected

Device model, OS version, and app version (via analytics)
App usage patterns such as screen views and crash reports

Section 04

How We Use Your Data

Your data is used solely to operate and improve the Retail Pulse platform. Here is how data is used for each role:

For Admins

To create and manage the company account and product catalogue
To register and manage employee profiles and access
To view employee attendance records
To view the full daily route of each employee — from check-in location, through each shop visited, to checkout location
To review selfie photographs captured at each shop visit as proof of physical presence
To review and manage orders taken by employees

For Employees

To record and verify the start and end of each working day via check-in and check-out
To log shop visits and capture GPS location when punching into a shop
To capture a selfie photograph as visual verification of physical presence at the shop at the time of the visit
To place and manage customer orders from visited shops
To maintain an accurate and auditable daily activity record

We do not sell your personal data to any third party, we do not use it for advertising purposes, and we do not send any push notifications or marketing communications.

Section 05

Location Tracking

Location access is a core feature of Retail Pulse for employee users. The app captures GPS coordinates at the following specific moments:

Check-In — When an employee starts their workday, their location is recorded
Shop Punch-In — When an employee taps on a saved shop to begin a visit, their current GPS location is captured
Check-Out — When an employee ends their workday, their location is recorded

        Important: Location is captured only at these three specific action points. The app does not continuously track or record your GPS position in the background throughout the day.
      

Admins can view the captured location data of their employees to monitor field activity, verify visits, and review daily routes. This location data is visible only to the admin of the employee's own company.

Employees are informed at the time of onboarding that their location will be captured at check-in, shop punch-in, and check-out. By using the app, employees acknowledge and consent to this location capture.

Location permission can be revoked from device settings at any time, but doing so will prevent check-in, punch-in, and check-out from functioning correctly.

Section 06

Camera & Selfie Verification

Retail Pulse requires access to the device's front camera to capture a selfie photograph when an employee punches into a shop visit. This is used as visual proof of the employee's physical presence at the shop at the time of the visit.

When Camera Access is Used

Shop Punch-In Only — The camera is accessed solely at the moment an employee taps to begin a shop visit. No camera access occurs at any other point in the app.
The selfie is automatically captured and saved as part of the shop visit record along with the timestamp and GPS location of that visit.

How Selfie Photos Are Handled

Selfie photographs are stored securely on our servers and are linked to the specific shop visit record they belong to
Photos are accessible only to the admin of the employee's own company — they are never shared with any third party
Photos are used exclusively to verify field attendance and shop visit authenticity within the organisation
Selfies are retained for as long as the associated company account remains active, or as required by applicable Indian law
Upon account deletion or an employee's removal from the platform, associated selfie photographs will be permanently deleted within 30 days

        Important: The app accesses the camera only during a shop punch-in. The camera is not accessed in the background, during check-in or check-out, or at any other time. No video is recorded — only a single still photograph per shop visit.
      

Employees are informed at the time of onboarding that a selfie will be captured at each shop punch-in. By using the app, employees acknowledge and consent to this camera use.

Camera permission can be revoked from device settings at any time, but doing so will prevent the shop punch-in feature from functioning correctly.

Section 07

Employee Monitoring & Transparency

Retail Pulse includes features that allow admins to monitor field employee activity. This is a core business function of the app. The following monitoring features are present:

View employee check-in and check-out times and locations
View the list of shops visited by an employee and the punch-in location for each visit
View the selfie photograph captured at each shop visit as visual verification of attendance
View orders placed by each employee
View attendance records

        All monitoring is limited to work-related activities within the app. Employees should be aware that their activity data — including location snapshots and shop visit selfies — is visible to their company admin.
      

Employees are encouraged to speak with their admin if they have questions about how their activity data is stored or used within their organisation.

Section 08

Identity Documents

When an admin adds a new employee to Retail Pulse, an identity proof document (such as an Aadhaar card, PAN card, or similar government-issued ID) may be uploaded as part of the employee profile.

This document is stored securely and is only accessible to the company admin
It is used solely for internal employee verification purposes
It is not shared with any third party under any circumstances
Employees may request to view or delete their identity document by contacting their admin or reaching us directly

        Identity documents are sensitive data. We handle them with strict access controls and they are never used for any purpose other than employee onboarding verification within the company.
      

Section 09

Third-Party Services

Retail Pulse uses the following third-party services that may collect certain data as described in their own privacy policies:

Google Maps SDK — Used to render interactive maps within the app, allowing admins to visualise employee check-in, shop punch-in, and check-out locations on a map. Subject to Google's Privacy Policy.
Google Maps Directions API — Used to display route paths between the location points recorded during an employee's working day, giving admins a clear view of the daily field route. Subject to Google's Privacy Policy.

We use only the two Google Maps services listed above. We do not use any analytics, advertising, or crash reporting SDKs. No personally identifiable information — including selfie photographs — is shared with any third party beyond what is technically required for the Google Maps features to function.

Section 10

Data Storage & Security

Your data is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

All data is encrypted in transit using HTTPS/TLS
Sensitive files such as identity documents and selfie photographs are stored with restricted access
Access to production systems is limited to authorised Vengurla Tech personnel only
We retain your data for as long as your account is active, or as required by applicable Indian law
Upon account deletion request, your personal data — including selfie photographs — will be permanently removed within 30 days

While we take data security seriously, no method of transmission over the internet is 100% secure. We encourage all users to keep their login credentials confidential and report any suspected unauthorised access immediately.

Section 11

Your Rights

As a user of Retail Pulse, you have the following rights regarding your personal data under applicable Indian law (including the Digital Personal Data Protection Act, 2023):

Access — Request a copy of the personal data we hold about you, including selfie photographs linked to your shop visit records
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data, including identity documents and selfie photographs (subject to legal retention obligations)
Withdrawal of Consent — Withdraw consent to location data capture, camera access, or other processing at any time
Grievance Redressal — Raise a complaint if you believe your data has been mishandled

Employees whose data is entered by their admin (such as name, phone, ID proof, and shop visit selfies) may contact us directly to exercise these rights. To exercise any of these rights, please use the contact details in the section below.

Section 12

Children's Privacy

Retail Pulse is a professional business application intended for use by adults only. We do not knowingly collect personal data from individuals under the age of 18.

If you believe a minor has been registered on the platform, please contact us immediately and we will take steps to remove such information promptly.

Section 13

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the app, our practices, or applicable laws. When we do, we will:

Update the effective date at the top of this page
Update this page with the new policy — we recommend checking it periodically

We encourage you to review this policy periodically. Continued use of Retail Pulse after changes are posted constitutes your acceptance of the updated policy.